Dunleavy, P., Margetts, H., Loughlin, M., Bastow, S., Tinkler, J., Pearce, O., & Bartholomeou, P. (2005). Citizen redress: What citizens can do if things go wrong with public services. National Audit Office.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Dunleavy, P., H. Margetts, M. Loughlin, S. Bastow, J. Tinkler, O. Pearce, و P. Bartholomeou. Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services. National Audit Office, 2005.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)Dunleavy, P., et al. Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services. National Audit Office, 2005.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.