Dunleavy, P., Margetts, H., Loughlin, M., Bastow, S., Tinkler, J., Pearce, O., & Bartholomeou, P. (2005). Citizen redress: What citizens can do if things go wrong with public services. National Audit Office.
Dyfyniad Arddull ChicagoDunleavy, P., H. Margetts, M. Loughlin, S. Bastow, J. Tinkler, O. Pearce, and P. Bartholomeou. Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services. National Audit Office, 2005.
Dyfyniad MLADunleavy, P., et al. Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services. National Audit Office, 2005.
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