Cita APA

Dunleavy, P., Margetts, H., Loughlin, M., Bastow, S., Tinkler, J., Pearce, O., & Bartholomeou, P. (2005). Citizen redress: What citizens can do if things go wrong with public services. National Audit Office.

Citación estilo Chicago

Dunleavy, P., H. Margetts, M. Loughlin, S. Bastow, J. Tinkler, O. Pearce, and P. Bartholomeou. Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services. National Audit Office, 2005.

Cita MLA

Dunleavy, P., et al. Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services. National Audit Office, 2005.