Dunleavy, P., Margetts, H., Loughlin, M., Bastow, S., Tinkler, J., Pearce, O., & Bartholomeou, P. (2005). Citizen redress: What citizens can do if things go wrong with public services. National Audit Office.
Chicago Style (17. basım) AtıfDunleavy, P., H. Margetts, M. Loughlin, S. Bastow, J. Tinkler, O. Pearce, ve P. Bartholomeou. Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services. National Audit Office, 2005.
MLA (9th ed.) AtıfDunleavy, P., et al. Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services. National Audit Office, 2005.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..