Citizen redress: what citizens can do if things go wrong with public services

Citizen redress: what citizens can do if things go wrong with public services

“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only ma...

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Podrobná bibliografie
Hlavní autoři: Dunleavy, P, Margetts, H, Loughlin, M, Bastow, S, Tinkler, J, Pearce, O, Bartholomeou, P
Médium: Report
Vydáno: National Audit Office 2005
Popis
Shrnutí:“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only make it easier for citizens to get any errors or injustices put right but also should make it less likely that such errors are made in the first place. A better service for the public that brings significant efficiency savings.”

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