Citizen redress: what citizens can do if things go wrong with public services
“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only ma...
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Bibliographic Details
| Main Authors: |
Dunleavy, P,
Margetts, H,
Loughlin, M,
Bastow, S,
Tinkler, J,
Pearce, O,
Bartholomeou, P |
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| Format: | Report
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| Published: |
National Audit Office
2005
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