Citizen redress: what citizens can do if things go wrong with public services

Citizen redress: what citizens can do if things go wrong with public services

“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only ma...

Ամբողջական նկարագրություն

Մատենագիտական մանրամասներ
Հիմնական հեղինակներ: Dunleavy, P, Margetts, H, Loughlin, M, Bastow, S, Tinkler, J, Pearce, O, Bartholomeou, P
Ձևաչափ: Report
Հրապարակվել է: National Audit Office 2005
Նկարագրություն
Ամփոփում:“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only make it easier for citizens to get any errors or injustices put right but also should make it less likely that such errors are made in the first place. A better service for the public that brings significant efficiency savings.”

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