Citizen redress: what citizens can do if things go wrong with public services
“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only ma...
| Main Authors: | , , , , , , |
|---|---|
| Format: | Report |
| Published: |
National Audit Office
2005
|
| _version_ | 1797089389676855296 |
|---|---|
| author | Dunleavy, P Margetts, H Loughlin, M Bastow, S Tinkler, J Pearce, O Bartholomeou, P |
| author_facet | Dunleavy, P Margetts, H Loughlin, M Bastow, S Tinkler, J Pearce, O Bartholomeou, P |
| author_sort | Dunleavy, P |
| collection | OXFORD |
| description | “Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only make it easier for citizens to get any errors or injustices put right but also should make it less likely that such errors are made in the first place. A better service for the public that brings significant efficiency savings.” |
| first_indexed | 2024-03-07T03:03:27Z |
| format | Report |
| id | oxford-uuid:b1bb5381-9e07-4fe2-9304-3d1f53bfc2cb |
| institution | University of Oxford |
| last_indexed | 2024-03-07T03:03:27Z |
| publishDate | 2005 |
| publisher | National Audit Office |
| record_format | dspace |
| spelling | oxford-uuid:b1bb5381-9e07-4fe2-9304-3d1f53bfc2cb2022-03-27T04:06:12ZCitizen redress: what citizens can do if things go wrong with public servicesReporthttp://purl.org/coar/resource_type/c_93fcuuid:b1bb5381-9e07-4fe2-9304-3d1f53bfc2cbSymplectic Elements at OxfordNational Audit Office2005Dunleavy, PMargetts, HLoughlin, MBastow, STinkler, JPearce, OBartholomeou, P“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only make it easier for citizens to get any errors or injustices put right but also should make it less likely that such errors are made in the first place. A better service for the public that brings significant efficiency savings.” |
| spellingShingle | Dunleavy, P Margetts, H Loughlin, M Bastow, S Tinkler, J Pearce, O Bartholomeou, P Citizen redress: what citizens can do if things go wrong with public services |
| title | Citizen redress: what citizens can do if things go wrong with public services |
| title_full | Citizen redress: what citizens can do if things go wrong with public services |
| title_fullStr | Citizen redress: what citizens can do if things go wrong with public services |
| title_full_unstemmed | Citizen redress: what citizens can do if things go wrong with public services |
| title_short | Citizen redress: what citizens can do if things go wrong with public services |
| title_sort | citizen redress what citizens can do if things go wrong with public services |
| work_keys_str_mv | AT dunleavyp citizenredresswhatcitizenscandoifthingsgowrongwithpublicservices AT margettsh citizenredresswhatcitizenscandoifthingsgowrongwithpublicservices AT loughlinm citizenredresswhatcitizenscandoifthingsgowrongwithpublicservices AT bastows citizenredresswhatcitizenscandoifthingsgowrongwithpublicservices AT tinklerj citizenredresswhatcitizenscandoifthingsgowrongwithpublicservices AT pearceo citizenredresswhatcitizenscandoifthingsgowrongwithpublicservices AT bartholomeoup citizenredresswhatcitizenscandoifthingsgowrongwithpublicservices |