Citizen redress: what citizens can do if things go wrong with public services
“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only ma...
Main Authors: | Dunleavy, P, Margetts, H, Loughlin, M, Bastow, S, Tinkler, J, Pearce, O, Bartholomeou, P |
---|---|
Format: | Report |
Published: |
National Audit Office
2005
|
Similar Items
-
Report on Four Focus Groups conducted for the Citizen Redress NAO report
by: Bartholomeou, P, et al.
Published: (2005) -
Report on the 'Mystery Shopper' exercise conducted for the Citizen Redress NAO report
by: Bartholomeou, P, et al.
Published: (2005) -
Achieving innovation in central government organisations: report by the comptroller and auditor general, HC 1447, session 2005-2006
by: Dunleavy, P, et al.
Published: (2006) -
Summaries of innovations submitted for the achieving innovation in central government organisations report. HC 1447-I, Session 2005-2006
by: Dunleavy, P, et al.
Published: (2006) -
Achieving innovation in central government organisations: detailed research findings. Report by the comptroller and auditor general: HC 1447-II, session 2005-2006
by: Dunleavy, P, et al.
Published: (2006)