Non-use of automated border control systems: identifying reasons and solutions
There are many reasons why passengers are unable or reluctant to use self-service e-gate systems. In order for designers to build better systems with higher uptake by end-users they need to have a more thorough understanding of the non-users. This paper investigates the reasons of non-use of Automat...
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| Format: | Conference item |
| Language: | English |
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BCS Learning and Development Ltd
2014
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