Non-use of automated border control systems: identifying reasons and solutions
There are many reasons why passengers are unable or reluctant to use self-service e-gate systems. In order for designers to build better systems with higher uptake by end-users they need to have a more thorough understanding of the non-users. This paper investigates the reasons of non-use of Automat...
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| Format: | Conference item |
| Language: | English |
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BCS Learning and Development Ltd
2014
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| _version_ | 1826307791899328512 |
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| author | Oostveen, A-M |
| author_facet | Oostveen, A-M |
| author_sort | Oostveen, A-M |
| collection | OXFORD |
| description | There are many reasons why passengers are unable or reluctant to use self-service e-gate systems. In order for designers to build better systems with higher uptake by end-users they need to have a more thorough understanding of the non-users. This paper investigates the reasons of non-use of Automated Border Control at European airports by applying Wyatt’s taxonomy and adding an “unawares„ category. It also presents possible solutions to turn current non-users into future users of e-gates. |
| first_indexed | 2024-03-07T07:09:48Z |
| format | Conference item |
| id | oxford-uuid:ce3f2f4a-ed88-45cc-afd3-62dca43f0876 |
| institution | University of Oxford |
| language | English |
| last_indexed | 2024-03-07T07:09:48Z |
| publishDate | 2014 |
| publisher | BCS Learning and Development Ltd |
| record_format | dspace |
| spelling | oxford-uuid:ce3f2f4a-ed88-45cc-afd3-62dca43f08762022-05-31T15:03:26ZNon-use of automated border control systems: identifying reasons and solutionsConference itemhttp://purl.org/coar/resource_type/c_5794uuid:ce3f2f4a-ed88-45cc-afd3-62dca43f0876EnglishSymplectic Elements at OxfordBCS Learning and Development Ltd2014Oostveen, A-MThere are many reasons why passengers are unable or reluctant to use self-service e-gate systems. In order for designers to build better systems with higher uptake by end-users they need to have a more thorough understanding of the non-users. This paper investigates the reasons of non-use of Automated Border Control at European airports by applying Wyatt’s taxonomy and adding an “unawares„ category. It also presents possible solutions to turn current non-users into future users of e-gates. |
| spellingShingle | Oostveen, A-M Non-use of automated border control systems: identifying reasons and solutions |
| title | Non-use of automated border control systems: identifying reasons and solutions |
| title_full | Non-use of automated border control systems: identifying reasons and solutions |
| title_fullStr | Non-use of automated border control systems: identifying reasons and solutions |
| title_full_unstemmed | Non-use of automated border control systems: identifying reasons and solutions |
| title_short | Non-use of automated border control systems: identifying reasons and solutions |
| title_sort | non use of automated border control systems identifying reasons and solutions |
| work_keys_str_mv | AT oostveenam nonuseofautomatedbordercontrolsystemsidentifyingreasonsandsolutions |