How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation
<p><strong>Objectives:</strong> Improving patient experience is widely regarded as a key component of health care quality. However, while a considerable amount of data are collected about patient experience, there are concerns this information is not always used to improve care. Th...
| Main Authors: | , , , , , , , , , , , , |
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| Format: | Journal article |
| Language: | English |
| Published: |
SAGE Publications
2020
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