How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

<p><strong>Objectives:</strong> Improving patient experience is widely regarded as a key component of health care quality. However, while a considerable amount of data are collected about patient experience, there are concerns this information is not always used to improve care. Th...

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Bibliographic Details
Main Authors:	Locock, L, Montgomery, C, Parkin, S, Chisholm, A, Bostock, J, Dopson, S, Gager, M, Gibbons, E, Graham, C, King, J, Martin, A, Powell, J, Ziebland, S
Format:	Journal article
Language:	English
Published:	SAGE Publications 2020

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