Gulfs of expectation: eliciting and verifying differences in trust expectations using personas
Personas are a common tool used in Human Computer Interaction to represent the needs and expectations of a system’s stakeholders, but they are also grounded in large amounts of qualitative data. Our aim is to make use of this data to anticipate the differences between a user persona’s expectations o...
| Main Authors: | , , |
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| Format: | Journal article |
| Published: |
SpringerOpen
2016
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