Form survey questions: supporting evidence for Difficult Forms: How government agencies interact with citizens
To gather information and implement government policy, central departments and agencies issue and receive back millions of paper forms per year, as well as handling a minority of forms by phone and the Internet. How well the bedrock tasks of issuing and processing forms are accomplished can have sig...
| Hlavní autoři: | , , , , |
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| Médium: | Report |
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National Audit Office
2003
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