Contracting ‘person-centred’ working by results: street-level managers and frontline experiences
Despite growing interest, little is known empirically about the impact of Outcomes Based Contracting (OBC) on public service delivery at the street level. This longitudinal study evaluates the contractual shift of a British support service for adults with multiple, complex needs from bilateral fee-f...
| Main Authors: | , , , |
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| Format: | Journal article |
| Language: | English |
| Published: |
Academy of Management
2023
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