A study on effects of service quality dimension towards customer satisfaction in Z Rich Corporation Sdn Bhd / Afiqah Izzati Osman
The purpose of this study is to identify the effect of service quality dimension (SERVQUAL model) towards customer satisfaction in Z Rich Corporation, The five dimension of SERVQUAL have been influence on customer satisfaction. The five dimension are tangible, reliability, responsiveness, assurance...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/24590/1/PPb_AFIQAH%20IZZATI%20OSMAN%20M%20BM%2015_5.pdf |