A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
The research was conducted with the objective to determine the flour ofiice service quality at Renaissance Kata Bharu Hotel. The researcher has selected four variables as the factors that determine the quality of front office at Renaissance Kata Bharu Hotel which are courtesy, responsiveness, skill...
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| Format: | Thesis |
| Language: | English |
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Faculty of Business and Management
2008
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| Online Access: | https://ir.uitm.edu.my/id/eprint/27824/2/27824.pdf |