A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria
Service quality has recently become a concern for Malaysian government agencies since the entrepreneurial spirit and the development of information technology pervades in the new economy. This study examines the level of service operation counter with special reference to ASNB Melaka using SERVQUAL...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2009
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| Online Access: | https://ir.uitm.edu.my/id/eprint/28422/1/PPb_NOR%20HAZLIZA%20ZAKARIA%20BM%20M%2009_5.pdf |