Customer satisfaction towards Etiqa services provided in Kuantan Branch / Nor Asma Abu Bakar
Customer satisfaction become more important as more companies strive for quality in their products and services. Hence, if the company’s perceived performance exceeds a customer’s expectations, then the customer will satisfied. On the other hand, if the company perceived performance falls short of c...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2010
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| Online Access: | https://ir.uitm.edu.my/id/eprint/28674/1/28674.pdf |