Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad
This study is designed to study the customer satisfaction towards service quality of RISDA Melaka. The research used the service quality (SERVQUAL) dimensions. There are five (5) dimensions in SERVQUAL which are tangible, reliability, responsiveness, assurance and empathy. This dimension will be use...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2009
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| Online Access: | https://ir.uitm.edu.my/id/eprint/28713/1/PPb_NOORWAHIDA%20MUHAMAD%20BM%20M%2009_5.pdf |