Moderating effect job satisfaction on the determinants of herzberg’s two-factor theory towards job performance among customer service representative at in-house call center in banking sector, Klang valley / Noorlaila Hj. Yunus and Nor Hashimah Kamal.
The study was aimed to determine the relationship between Herzberg’s Two Factor Theory towards job performance and the moderating effect of job satisfaction toward the relationship between Herzberg’s Two-Factor Theory and job performance among customer service representative at in-house call centre...
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia.
2017
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| Online Access: | https://ir.uitm.edu.my/id/eprint/29424/1/AJ_NORLAILA%20HJ%20YUNUS1%20ABRIJ%20B%2017.pdf |