Analisis kepentingan-prestasi dan kepuasan pelanggan terhadap perubahan harga petrol (Analysis of importance-performance and customer satisfaction towards changes in petrol price)
Basic needs items are one of the biggest expenses in the annual expenditure on household. The increasing of fuel price always be the issue for the increase of the price of basic needs. So, this study were conducted to review the level of importance-performance and satisfaction towards basic needs i...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2011
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| Online Access: | http://journalarticle.ukm.my/2898/1/jqma-7-1-14-hazzirah.pdf |