Functional service quality satisfaction of islamic and conventional credit card users in Malaysia

The objective of this paper is to deepen the understanding of customers’ satisfaction among credit card users. The study employs the Servperf model to evaluate the functional service quality dimensions of satisfaction of credit card users of Islamic versus conventional banking in Malaysia. The com...

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Bibliografiske detaljer
Main Authors: Nuradli Ridzwan Shah Mohd Dali, Yousafzai, Shumaila, Hanifah Abdul Hamid
Format: Article
Sprog:English
Udgivet: Penerbit Universiti Kebangsaan Malaysia 2014
Online adgang:http://journalarticle.ukm.my/7567/1/7118-18216-1-SM.pdf