Retail employees’ performance expectations and perceptions: gaps between employees’ and supervisors’ evaluations
This study examines the extent to which perceptual gaps exist between retail employees’ self-reported performance quality and productivity expectations and their perceptions. It also compares employees’ expectations and their immediate supervisors’ perceptions of employee performance. We adopted the...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/12815/1/34-AngelineTay.pdf |