Exploring the dimensions of service quality in higher education research
The dimension of service quality is still debated among the academic researchers. The purpose of this study is to examine the different dimensions used and applied in the process of evaluating the service quality under in the higher education sector. Eight different dimensions of service quality we...
| Main Authors: | , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2007
|
| Subjects: | |
| Online Access: | http://eprints.um.edu.my/16/1/arivalan.pdf |