Content analysis of reference desk enquiries leading to reform: A case study at University of Malaya Library
This study was about the analysis of 1313 reference enquiries at Central Library, University of Malaya over three (3) years period since 2011 until 2013. The aim of the study was to transform simple traditional enquiries into digital reference mode. The enquiries were asked at the reference desk fac...
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| Format: | Conference or Workshop Item |
| Language: | English |
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2014
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| Online Access: | http://eprints.um.edu.my/17696/1/All.pdf |