Identifying what services need to be improved by measuring the librarys performance

This is an exploratory attempt to use a modified version of SERVPERF to assess users satisfaction with the services provided by an ISO9000:2000 certified library at a private university in Malaysia where measuring performance would be an integral part to continuously improve quality of services. The...

وصف كامل

التفاصيل البيبلوغرافية
المؤلفون الرئيسيون: Johari, R., Zainab, A.N.
التنسيق: مقال
منشور في: 2007
الموضوعات: