Identifying what services need to be improved by measuring the librarys performance
This is an exploratory attempt to use a modified version of SERVPERF to assess users satisfaction with the services provided by an ISO9000:2000 certified library at a private university in Malaysia where measuring performance would be an integral part to continuously improve quality of services. The...
| المؤلفون الرئيسيون: | , |
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| التنسيق: | مقال |
| منشور في: |
2007
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| الموضوعات: |