Identifying what services need to be improved by measuring the librarys performance

This is an exploratory attempt to use a modified version of SERVPERF to assess users satisfaction with the services provided by an ISO9000:2000 certified library at a private university in Malaysia where measuring performance would be an integral part to continuously improve quality of services. The...

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Bibliographic Details
Main Authors: Johari, R., Zainab, A.N.
Format: Article
Published: 2007
Subjects: