Quality management service at the University of Malaya Library.
Purpose – This paper aims to describe the steps in attaining the ISO 9001:2000 quality management system certification at the University of Malaya Library. Design/methodology/approach – This article includes description of the planning,implementation and maintenance of the quality management syst...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Publishing Limited
2006
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/635/1/qualiy_mngt_service_libMngt_kiran.pdf |