In pursuit of quality - towards MS ISO 9001:2000 : the experience of the University of Malaya Library

Bibliographic Details
Main Authors:	Sossamma, G., Pauziaah, M., Kiran, K.
Format:	Article
Language:	English
Published:	University of Malaya Library 2002
Subjects:	Libraries
Online Access:	http://eprints.um.edu.my/8991/1/KA21%282%292002-A1.pdf

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