Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and mediumsized accommodation in Kota Kinabalu?
The main objective of this thesis was to determine whether supportive supervisor could be utilized as the moderator in the relationship between emotional labor and burnout. Data were collected via self-administered questionaires from front-line employees working in different small and medium-size...
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| Format: | Thesis |
| Language: | English |
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2014
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| Online Access: | https://eprints.ums.edu.my/id/eprint/17924/1/Does%20a%20supportive%20supervisor%20moderate%20the%20effect%20of%20emotional%20labor%20on%20burnout%20amongst%20employees%20of%20small%20and%20mediumsized%20accommodation%20in%20Kota%20Kinabalu.pdf |