A Comparison of the Human Elements in Private Healthcare Settings: Customers Perception and Expectation
In today's highly competitive health care environment, many private health care settings are now looking into customer service indicators to learn customers' perceptions and determine whether they are meeting customers' expectations in order to ensure that their customers are satisfie...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2009
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/18636/1/A%20comparison%20of%20the%20human.pdf |