Conceptual framework development to explore the service experience in customer care centre of Telecom industry in Kota Kinabalu, Sabah, Malaysia
Customer care centres have become a major business field over the past few years. Efficiency and service excellence are the two major goals for customer care centre. Efficiency depends on speed and delivery that leads to get excellent service. The objectives of the research is to identify and explor...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
International Journal of Asian Academic Research Associates
2015
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/19148/1/Conceptual%20framework%20development%20to%20explore%20the%20service%20experience%20in%20customer%20care%20centre%20of%20Telecom%20industry%20in%20Kota%20Kinabalu.pdf |