The relationship between success of ISO 9000 implementation and organizational commitment : a case study at Universiti Malaysia Sabah
The education industry is undergoing rapid changes. The private sector has become a major player. Consequently, competition and quality have become key issues. The certification to ISO 9000 is one of the ways to project the quality of the offering. The implementation of ISO 9000 standards to educ...
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| Format: | Thesis |
| Language: | English |
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2006
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| Online Access: | https://eprints.ums.edu.my/id/eprint/19326/1/The%20relationship%20between%20success%20of%20ISO%209000%20.pdf |