Do Patients Perceptions Exceed Their Expectations In Private Healthcare Settings?
The purpose of this paper is to investigate whether patients' perceptions exceed expectations when seeking treatment in private healthcare settings in the Klang Valley Region of Malaysia. A survey was conducted among 191 patients in the Klang Valley Region of Malaysia to measure service quality...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald
2011
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/21446/1/Do%20patients.pdf |