Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review
Logistics service quality (LSQ) is an essential component of operational achievement. Service quality is viewed based on the customer’s evaluation and perception of the logistics service. A good distribution system is required to ensure that product or service can reach customers at the right time a...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Penerbit UMS
2019
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/32085/1/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty_%20Critical%20review_ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/32085/2/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty%20Critical%20review.pdf |
Internet
https://eprints.ums.edu.my/id/eprint/32085/1/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty_%20Critical%20review_ABSTRACT.pdfhttps://eprints.ums.edu.my/id/eprint/32085/2/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty%20Critical%20review.pdf