Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia

Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia

Cultural intelligence (CQ) and psychological capital (PsyCap) are two critical characteristics that can be leveraged to develop dynamic hotel frontline employees capable of sustaining service excellence. While both the hotel industry and researchers have followed this trend, there are few studies in...

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Bibliographic Details
Main Authors: Mary Monica Jiony, Lew, Tek Yew, Daria Gom, Geoffrey Harvey Tanakinjal, Stephen Sondoh Jr
Format: Article
Language:English
English
Published: MDPI 2021
Subjects:
HD2321-4730.9 Industry
TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:https://eprints.ums.edu.my/id/eprint/32282/1/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality.pdf
https://eprints.ums.edu.my/id/eprint/32282/2/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality1.pdf

Internet

https://eprints.ums.edu.my/id/eprint/32282/1/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality.pdf
https://eprints.ums.edu.my/id/eprint/32282/2/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality1.pdf

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