Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia

Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia

Cultural intelligence (CQ) and psychological capital (PsyCap) are two critical characteristics that can be leveraged to develop dynamic hotel frontline employees capable of sustaining service excellence. While both the hotel industry and researchers have followed this trend, there are few studies in...

Szczegółowa specyfikacja

Opis bibliograficzny
Główni autorzy:	Mary Monica Jiony, Lew, Tek Yew, Daria Gom, Geoffrey Harvey Tanakinjal, Stephen Sondoh Jr
Format:	Artykuł
Język:	English English
Wydane:	MDPI 2021
Hasła przedmiotowe:	HD2321-4730.9 Industry TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Dostęp online:	https://eprints.ums.edu.my/id/eprint/32282/1/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality.pdf https://eprints.ums.edu.my/id/eprint/32282/2/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality1.pdf

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