Hubungan antara pendekatan pengurusan konflik, persepsi sokongan organisasi dan emotionallabor: Satu ulasan literatur
Emotional labor sering dikaitkan dengan peraturan tingkah laku dan ekspresi emosi pekerja yang diinginkan oleh organisasi ketika berhadapan dengan situasi kerja yang sebenar dalam meningkatkan kualiti perkhidmatan. Strategi emotional labor merangkumi dua elemen, iaitu surface acting dan deep acting....
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| Format: | Article |
| Language: | English English |
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Penerbit UMS
2019
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/33843/2/Hubungan%20antara%20pendekatan%20pengurusan%20konflik%2C%20persepsi%20sokongan%20organisasi%20dan%20emotionallabor%2C%20Satu%20ulasan%20literature.ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/33843/1/Hubungan%20antara%20pendekatan%20pengurusan%20konflik%2C%20persepsi%20sokongan%20organisasi%20dan%20emotionallabor%2C%20Satu%20ulasan%20literatur.pdf |
Internet
https://eprints.ums.edu.my/id/eprint/33843/2/Hubungan%20antara%20pendekatan%20pengurusan%20konflik%2C%20persepsi%20sokongan%20organisasi%20dan%20emotionallabor%2C%20Satu%20ulasan%20literature.ABSTRACT.pdfhttps://eprints.ums.edu.my/id/eprint/33843/1/Hubungan%20antara%20pendekatan%20pengurusan%20konflik%2C%20persepsi%20sokongan%20organisasi%20dan%20emotionallabor%2C%20Satu%20ulasan%20literatur.pdf