Experience attributes and service quality dimensions of peer-to-peer accommodation in Malaysia
This paper reports the empirical findings of experience attributes and service quality dimensions of peer-to-peer accommodation (P2P) in Malaysia. Data collection was conducted using in-depth interviews, which involved 10 P2P accommodation hosts and 15 P2P accommodation guests. Thematic analysis of...
| Main Authors: | , |
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| Format: | Article |
| Language: | English English |
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Elsevier Ltd
2023
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/37521/1/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/37521/2/FULL%20TEXT%201.pdf |