Service quality (SERVQUAL) model in private higher education institutions: a bibliometric analysis of past, present, and future prospects
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected...
| Main Authors: | , , , , , , , |
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| Format: | Article |
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Elsevier Ltd
2024
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