Service quality (SERVQUAL) model in private higher education institutions: a bibliometric analysis of past, present, and future prospects

Service quality (SERVQUAL) model in private higher education institutions: a bibliometric analysis of past, present, and future prospects

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The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected...

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Bibliographic Details
Main Authors:	Wider, Walton, Tan, Foong Ping, Tan, Yen Ping, Lin, Jiaming, Fauzi, Muhammad Ashraf, Wong, Ling Shing, Tanucan, Jem Cloyd M., Hossain, Syed Far Abid
Format:	Article
Published:	Elsevier Ltd 2024

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