Family incivility, emotional exhaustion, and hotel employees outcomes: a moderated mediation model
Purpose This study aims to analyze the impact of family incivility (FI) on in-role performance (IRP) and proactive customer service performance (PCSP) via the mediating effect of emotional exhaustion (EE) and the moderating roles of emotional intelligence (EI) and mindfulness. Design/methodology/a...
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Emerald Publishing Limited
2023
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