Family incivility, emotional exhaustion, and hotel employees outcomes: a moderated mediation model

Family incivility, emotional exhaustion, and hotel employees outcomes: a moderated mediation model

Purpose This study aims to analyze the impact of family incivility (FI) on in-role performance (IRP) and proactive customer service performance (PCSP) via the mediating effect of emotional exhaustion (EE) and the moderating roles of emotional intelligence (EI) and mindfulness. Design/methodology/a...

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Bibliographic Details
Main Authors:	Zhen, Yan, Mansor, Zuraina, Wei, Chong Choo
Format:	Article
Published:	Emerald Publishing Limited 2023

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