The Influence of Critical Soft Factors on Quality Improvement and Organizational Performance : Evidence of Malaysia's Electrical and Electronics Sector
Quality management (QM) is considered to be an important management philosophy that sustains organizations towards continuous quality improvement (QI) and customer satisfaction. The conventional wisdom is that quality improvement leads to higher revenues, decreased costs, and increased profits. This...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
2007
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| Online Access: | http://psasir.upm.edu.my/id/eprint/12349/1/The%20Influence%20of%20Critical%20Soft%20Factors%20on%20Quality%20Improvement%20and%20Organizational%20Performance.pdf |