Service quality of Maldivian hospitality industry: Chinese tourists' perception
The purpose of this paper is to develop a scale on service quality of the Maldivian hospitality industry from the Chinese tourists’ perspective. Attributes from previous research were explored and tested to produce a new measurement scale. This combination of existing and new variables provided the...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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IDOSI Publications
2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/13879/1/Service%20quality%20of%20Maldivian%20hospitality%20industry%20Chinese%20tourists%27%20perception.pdf |
| _version_ | 1825945321048375296 |
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| author | Ramachandran, Sridar Maumoon, Fathimath Ifthan Kunasekaran, Puvaneswaran Shuib, Ahmad Mat Som, Ahmad Puad Prabhakaran, Sudesh |
| author_facet | Ramachandran, Sridar Maumoon, Fathimath Ifthan Kunasekaran, Puvaneswaran Shuib, Ahmad Mat Som, Ahmad Puad Prabhakaran, Sudesh |
| author_sort | Ramachandran, Sridar |
| collection | UPM |
| description | The purpose of this paper is to develop a scale on service quality of the Maldivian hospitality industry from the Chinese tourists’ perspective. Attributes from previous research were explored and tested to produce a new measurement scale. This combination of existing and new variables provided the platform to develop the scale. Factor analysis was used as the tool in the reduction method. The significant variables found were extracted and regrouped according to the appropriate factors in generating the new scale. Factor analysis on SERVQUAL dimensions in order to help identify which factors the Maldivian resort management and owners should focus most while attending Chinese Tourists. |
| first_indexed | 2024-03-06T07:29:40Z |
| format | Article |
| id | upm.eprints-13879 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T07:29:40Z |
| publishDate | 2017 |
| publisher | IDOSI Publications |
| record_format | dspace |
| spelling | upm.eprints-138792018-08-14T08:51:37Z http://psasir.upm.edu.my/id/eprint/13879/ Service quality of Maldivian hospitality industry: Chinese tourists' perception Ramachandran, Sridar Maumoon, Fathimath Ifthan Kunasekaran, Puvaneswaran Shuib, Ahmad Mat Som, Ahmad Puad Prabhakaran, Sudesh The purpose of this paper is to develop a scale on service quality of the Maldivian hospitality industry from the Chinese tourists’ perspective. Attributes from previous research were explored and tested to produce a new measurement scale. This combination of existing and new variables provided the platform to develop the scale. Factor analysis was used as the tool in the reduction method. The significant variables found were extracted and regrouped according to the appropriate factors in generating the new scale. Factor analysis on SERVQUAL dimensions in order to help identify which factors the Maldivian resort management and owners should focus most while attending Chinese Tourists. IDOSI Publications 2017 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/13879/1/Service%20quality%20of%20Maldivian%20hospitality%20industry%20Chinese%20tourists%27%20perception.pdf Ramachandran, Sridar and Maumoon, Fathimath Ifthan and Kunasekaran, Puvaneswaran and Shuib, Ahmad and Mat Som, Ahmad Puad and Prabhakaran, Sudesh (2017) Service quality of Maldivian hospitality industry: Chinese tourists' perception. World Applied Sciences Journal, 35. pp. 6-9. ISSN 1818-4952; ESSN: 1991-6426 https://www.idosi.org/wasj/wasj35(SEIHT)2017.htm 10.5829/idosi/wasj.seiht.2017.06.09 |
| spellingShingle | Ramachandran, Sridar Maumoon, Fathimath Ifthan Kunasekaran, Puvaneswaran Shuib, Ahmad Mat Som, Ahmad Puad Prabhakaran, Sudesh Service quality of Maldivian hospitality industry: Chinese tourists' perception |
| title | Service quality of Maldivian hospitality industry: Chinese tourists' perception |
| title_full | Service quality of Maldivian hospitality industry: Chinese tourists' perception |
| title_fullStr | Service quality of Maldivian hospitality industry: Chinese tourists' perception |
| title_full_unstemmed | Service quality of Maldivian hospitality industry: Chinese tourists' perception |
| title_short | Service quality of Maldivian hospitality industry: Chinese tourists' perception |
| title_sort | service quality of maldivian hospitality industry chinese tourists perception |
| url | http://psasir.upm.edu.my/id/eprint/13879/1/Service%20quality%20of%20Maldivian%20hospitality%20industry%20Chinese%20tourists%27%20perception.pdf |
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