Parents` perceived service quality, satisfaction and trust of a childcare center : implication on loyalty

The aim of this study is to investigate the impact of parent’s perceived service quality on satisfaction and trust. It also explores the relationship between satisfaction, trust and loyalty in a childcare centre. Perceived service quality in a childcare centre has received increasing attention by re...

詳細記述

書誌詳細
主要な著者: Omar, Nor Asiah, Nazri, Muhamad Azrin, Abu, Nor Khalidah, Omar, Zoharah
フォーマット: 論文
言語:English
出版事項: World Business Institute 2009
主題: