Testing the criticality of HR-TQM factors in the Malaysian higher education context.
The aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Taylor & Francis
2010
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| Online Access: | http://psasir.upm.edu.my/id/eprint/16996/1/Testing%20the%20criticality%20of%20HR.pdf |