Testing the criticality of HR-TQM factors in the Malaysian higher education context.

The aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality...

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Main Authors: Ali, Noor Azman, Mahat, Fauziah, Zairi, Mohamed
Format: Article
Language:English
English
Published: Taylor & Francis 2010
Online Access:http://psasir.upm.edu.my/id/eprint/16996/1/Testing%20the%20criticality%20of%20HR.pdf
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author Ali, Noor Azman
Mahat, Fauziah
Zairi, Mohamed
author_facet Ali, Noor Azman
Mahat, Fauziah
Zairi, Mohamed
author_sort Ali, Noor Azman
collection UPM
description The aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality initiatives. In higher education (HE) contexts, the CSFs in TQM programmes emphasise more management commitment, HR management and quality working attitudes for customer satisfaction. Therefore, the ‘soft’ or HR aspects in the literature review stand as the fundamental issue of concern for organizational management in quality planning and creating a quality working climate to ensure successful expected performance. Using Statistical Package for Social Sciences (SPSS), the HR-related CSFs that have high mean scores and reliability coefficients, are teamwork spirit, competent staff, customer-focus orientation and visionary leadership. Other factors have reasonably high scores and are recommended to be included in similar research in contexts other than simply the HE context.
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spelling upm.eprints-169962015-11-05T04:44:57Z http://psasir.upm.edu.my/id/eprint/16996/ Testing the criticality of HR-TQM factors in the Malaysian higher education context. Ali, Noor Azman Mahat, Fauziah Zairi, Mohamed The aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality initiatives. In higher education (HE) contexts, the CSFs in TQM programmes emphasise more management commitment, HR management and quality working attitudes for customer satisfaction. Therefore, the ‘soft’ or HR aspects in the literature review stand as the fundamental issue of concern for organizational management in quality planning and creating a quality working climate to ensure successful expected performance. Using Statistical Package for Social Sciences (SPSS), the HR-related CSFs that have high mean scores and reliability coefficients, are teamwork spirit, competent staff, customer-focus orientation and visionary leadership. Other factors have reasonably high scores and are recommended to be included in similar research in contexts other than simply the HE context. Taylor & Francis 2010 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/16996/1/Testing%20the%20criticality%20of%20HR.pdf Ali, Noor Azman and Mahat, Fauziah and Zairi, Mohamed (2010) Testing the criticality of HR-TQM factors in the Malaysian higher education context. Total Quality Management & Business Excellence, 21 (11). pp. 1177-1188. ISSN 1478-3363 10.1080/14783360701349534 English
spellingShingle Ali, Noor Azman
Mahat, Fauziah
Zairi, Mohamed
Testing the criticality of HR-TQM factors in the Malaysian higher education context.
title Testing the criticality of HR-TQM factors in the Malaysian higher education context.
title_full Testing the criticality of HR-TQM factors in the Malaysian higher education context.
title_fullStr Testing the criticality of HR-TQM factors in the Malaysian higher education context.
title_full_unstemmed Testing the criticality of HR-TQM factors in the Malaysian higher education context.
title_short Testing the criticality of HR-TQM factors in the Malaysian higher education context.
title_sort testing the criticality of hr tqm factors in the malaysian higher education context
url http://psasir.upm.edu.my/id/eprint/16996/1/Testing%20the%20criticality%20of%20HR.pdf
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