Validating SERVPERF model in government agencies.
The research measures on the service quality assessment in three research samples of tax-collecting government agencies by using customer as the respondents. Customers are vital in service organization as they are aimed at reactive targets, they are the people who are directly involved in shaping an...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2010
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| Online Access: | http://psasir.upm.edu.my/id/eprint/17573/1/validating%20SERVPERF.pdf |